Terms and Conditions

Last updated: 3/26/2025

1. General Terms

1.1. These Terms and Conditions ("Terms") apply to all services provided by Perth Laundry Pty Ltd ("Perth Laundry", "we", "us", "our") through our website, phone, text, or email.

1.2. We may update these Terms from time to time, and the latest version published on our website will apply to your order.

2. Booking and Cancellation

2.1. All bookings will receive a written confirmation via email with contact information and booking details.

2.2. You may cancel your booking up to 3 hours before the scheduled collection time without charge.

2.3. Cancellations made less than 3 hours before collection will incur a $15 administration fee.

2.4. Perth Laundry reserves the right to cancel your order if:

• There is an event outside our control
• Items are not available for collection
• Items do not correspond with your order
• Items are damaged or lack cleaning instructions
• Items fall outside our accepted categories

3. Collection and Delivery

3.1. We will make reasonable efforts to collect and deliver at the specified times but do not guarantee exact timing.

3.2. A minimum service fee of $50 applies per pickup.

3.3. Failed delivery attempts will incur a $15 redelivery fee.

3.4. Items unclaimed for more than 60 days after the invoice date will be considered abandoned and may be disposed of at our discretion.

4. Payment

4.1. An invoice will be emailed upon completion of service.

4.2. We accept payment via:

• Credit Card
• Debit Card
• Direct Bank Transfer

4.3. A 2% merchant fee applies to card payments.

4.4. Items will be delivered only after payment is received in full.

5. Service Process

5.1. Our standard process includes:

• Cold wash (unless otherwise specified)
• Machine drying
• Sorting by colors (lights and darks)

5.2. We are not responsible for:

• Color bleeding or transfer during washing
• Damage from items left in pockets (coins, keys, etc.)
• Normal wear and tear
• Pre-existing damage

6. Special Care Items

6.1. Items requiring special care must be clearly indicated at the time of booking.

6.2. Without specific instructions, items will be processed according to their care labels or our standard process if no label exists.

7. Stain Treatment

7.1. We do not guarantee the removal of all stains.

7.2. Standard stain treatment is available upon request at additional cost.

8. Liability

8.1. Our liability is limited to the cost of the service for the affected item(s).

8.2. We are not liable for:

• Loss of profit
• Business interruption
• Consequential losses
• Items left in safe places without signature
• Damage due to improper care instructions

9. Payment Default

9.1. Late payments will incur interest at 15% per annum.

9.2. You agree to pay all costs incurred in collecting overdue payments.

10. Dispute Resolution

10.1. Disputes must be reported in writing within 48 hours of delivery.

10.2. Both parties agree to negotiate in good faith to resolve any disputes.

11. Privacy

11.1. We collect and use personal information to:

• Provide laundry services
• Process payments
• Communicate service updates
• Send relevant marketing communications (with opt-out option)

11.2. We do not share personal information with third parties except as required for service delivery.

12. Governing Law

These Terms are governed by Western Australian law and subject to the exclusive jurisdiction of Australian courts.

Contact Information

Perth Laundry Pty Ltd 1 King Road Perth WA 6000 Phone: 1300 XXX XXX Email: info@perthlaundry.com.au