Privacy Policy

Last updated: 3/26/2025

Introduction

Perth Laundry Pty Ltd ("Perth Laundry", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our laundry and dry cleaning services.

Information We Collect

Personal Information

We collect the following types of personal information:

• Name and contact details (email, phone number)
• Residential or business address
• Payment information
• Service preferences and history
• Communication records
• Booking details and schedules

Automatically Collected Information

When you use our website, we may automatically collect:

• Device information (browser type, IP address)
• Usage data (pages visited, time spent)
• Location data (for delivery service optimization)

How We Use Your Information

Core Service Delivery

• Process and fulfill your laundry service bookings
• Arrange pickup and delivery of items
• Process payments and generate invoices
• Communicate service updates and scheduling
• Maintain records of your service preferences

Service Improvement

• Analyze service usage patterns
• Improve our service offerings
• Enhance customer support
• Develop new features and services

Communication

• Send service notifications and updates
• Provide customer support
• Share promotional offers (with consent)
• Respond to inquiries and feedback

Information Sharing

We may share your information with:

Service Providers

• Payment processors
• Delivery partners
• Customer support systems
• Cloud storage providers

Legal Requirements

• Court orders
• Legal processes
• Regulatory requirements
• Law enforcement requests

We do not sell your personal information to third parties.

Data Security

We implement appropriate security measures:

• Encryption of sensitive data
• Secure payment processing
• Regular security assessments
• Access controls and authentication
• Staff training on data protection

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Withdraw consent for data processing
• Request data portability

Cookies and Tracking

Our website uses cookies to:

• Remember your preferences
• Improve site functionality
• Analyze site usage
• Enhance user experience

You can control cookie settings through your browser preferences.

Children's Privacy

We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us immediately.

Data Retention

We retain your information for:

• Active accounts: Duration of service relationship
• Inactive accounts: Up to 7 years for tax and legal requirements
• Marketing purposes: Until opt-out received

Changes to Privacy Policy

We may update this Privacy Policy periodically. The latest version will be posted on our website with the effective date.

International Data Transfers

Your data is stored and processed in Australia. We may transfer data to service providers in other countries with appropriate safeguards.

Marketing Communications

We may send you marketing communications:

• Service updates and news
• Special offers and promotions
• Customer surveys
• Service recommendations

You can opt-out of marketing communications at any time.

Contact Information

For privacy-related inquiries:

Perth Laundry Pty Ltd 1 King Road Perth WA 6000 Email: privacy@perthlaundry.com.au Phone: 1300 XXX XXX

Complaints

If you have concerns about our privacy practices:

1. Contact our Privacy Officer
2. We will investigate and respond within 30 days
3. If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC)

Legal Basis for Processing

We process your information based on:

• Contract performance (service delivery)
• Legal obligations
• Legitimate business interests
• Your consent

Specific Service Provisions

Pickup and Delivery

• Location data used for route optimization
• Driver contact information shared for delivery coordination
• Delivery status tracking

Payment Processing

• Card information processed securely
• Payment history maintained for accounting
• Automated payment receipts

Service Customization

• Cleaning preferences stored
• Special instructions recorded
• Service history maintained

Additional Rights for Australian Residents

Under Australian Privacy Principles, you have additional rights regarding:

• Access to your information
• Correction of personal information
• Complaints handling
• Cross-border disclosure